Privacy Policy – How Jaya7 Protects Your Data

Jaya7 is an online gaming platform operating at jaya7.club, providing casino games, live dealer games, fishing games, and sports-style entertainment to players in Bangladesh. When this Privacy Policy refers to "Jaya7", "we", "us", or "our", it means the Jaya7 platform and the team responsible for operating it.

Jaya7 acts as the data controller for the personal information collected through the platform. This means Jaya7 determines the purposes and means of processing your personal data. If you have any questions about how your data is handled, the Jaya7 support team is your first point of contact.

This Privacy Policy applies to all users of the Jaya7 platform, including visitors who browse without registering, registered players, and anyone who contacts Jaya7 support. It covers data collected through the Jaya7 website and the Jaya7 mobile app.

Jaya7 collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from payment providers when you make a transaction. Here is a breakdown of the categories of data Jaya7 collects:

Jaya7 does not collect sensitive personal data such as biometric data, health information, or financial account credentials beyond what is necessary to process payments through bKash, Nagad, and Rocket.

Jaya7 uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The main purposes for which Jaya7 processes personal data are:

• Account management: Creating and maintaining your Jaya7 account, verifying your identity, and managing your account settings and preferences.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining transaction records for accounting and dispute resolution purposes.
• Platform operation: Delivering games, tracking game outcomes, calculating winnings, and applying bonus credits to your account.
• Customer support: Responding to your queries, resolving disputes, and providing assistance when you contact the Jaya7 support team.
• Security and fraud prevention: Monitoring accounts for suspicious activity, detecting and preventing fraud, and protecting the integrity of the Jaya7 platform.
• Legal compliance: Meeting anti-money laundering (AML) obligations, age verification requirements, and any other legal obligations applicable to Jaya7's operations.
• Platform improvement: Analysing usage patterns to understand how players use Jaya7 and to improve the platform's features, performance, and user experience.
• Responsible gaming: Monitoring gaming behaviour to identify signs of problem gambling and to apply responsible gaming tools where appropriate.

Jaya7 does not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated systems flag an account for review, a member of the Jaya7 team will assess the situation before any action is taken.

Jaya7 processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to provide the Jaya7 service you have signed up for, including managing your account and processing payments.
• Legal obligation: Jaya7 is required to process certain data to comply with applicable laws, including age verification and anti-money laundering requirements.
• Legitimate interests: Jaya7 processes some data based on its legitimate interests in operating a secure, fair, and commercially viable platform — for example, fraud detection and platform analytics. We balance these interests against your privacy rights.
• Consent: Where Jaya7 relies on your consent to process data — for example, for optional marketing communications — you can withdraw that consent at any time by contacting support.

Jaya7 does not sell your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the payment information necessary to process your transactions. These providers have their own privacy policies governing how they handle your data.
• Game providers: Third-party game developers whose games are available on Jaya7 may receive anonymised usage data to support game performance and fairness auditing. Personal data is not shared with game providers.
• Technology service providers: Jaya7 uses third-party services for hosting, security, and analytics. These providers process data on Jaya7's behalf and are contractually required to handle it securely and only for the purposes Jaya7 specifies.
• Legal and regulatory authorities: Jaya7 will disclose personal data to law enforcement, regulatory bodies, or other authorities where required to do so by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of the Jaya7 business, player data may be transferred to the acquiring entity. Players will be notified of any such transfer in advance.

All third parties with whom Jaya7 shares personal data are required to maintain appropriate security standards and to use the data only for the purposes for which it was shared.

Jaya7 takes the security of payment data particularly seriously. When you make a deposit or withdrawal via bKash, Nagad, or Rocket, the transaction is processed directly through the respective provider's secure infrastructure. Jaya7 does not store your full mobile financial service account credentials on its servers.

Jaya7 retains the following payment-related information for operational and compliance purposes:

• The mobile number associated with your payment account (for verification and withdrawal processing).
• Transaction reference numbers and amounts for each deposit and withdrawal.
• Transaction timestamps and status records.

This information is retained for as long as your Jaya7 account is active and for a period thereafter as required by applicable financial record-keeping obligations. Payment records may be reviewed in the event of a dispute or as part of an anti-money laundering investigation.

Jaya7 uses cookies and similar tracking technologies to operate the platform effectively and to improve the player experience. A cookie is a small text file stored on your device when you visit a website. Jaya7 uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Without these cookies, the Jaya7 platform cannot operate correctly.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display settings, so you don't have to set them again each time you visit.
• Analytics cookies: Help Jaya7 understand how players use the platform — which pages are visited most, where players spend time, and where they encounter issues. This data is used in aggregate and is not linked to individual identities.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

Jaya7 does not use advertising cookies or third-party tracking cookies that follow you across other websites. You can manage or disable cookies through your browser settings. Note that disabling essential cookies will affect the functionality of the Jaya7 platform.

Jaya7 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods Jaya7 applies are:

• Active account data: Retained for the duration of your account's active status on Jaya7.
• Transaction records: Retained for a minimum of five years after the transaction date, in line with standard financial record-keeping requirements.
• Support communications: Retained for up to two years after the last interaction, to support dispute resolution and quality assurance.
• Verification documents: Retained for the duration of the account and for a period thereafter as required by applicable regulations.
• Closed account data: Where an account is closed, Jaya7 retains the minimum data necessary to comply with legal obligations and to handle any post-closure disputes or regulatory enquiries.

When personal data is no longer required and there is no legal basis for retaining it, Jaya7 securely deletes or anonymises it. Anonymised data — where it is no longer possible to identify an individual — may be retained indefinitely for analytical purposes.

Jaya7 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the Jaya7 platform.
• Secure hashing of account passwords — Jaya7 does not store passwords in plain text.
• Access controls that limit which Jaya7 team members can access personal data, based on their role and operational need.
• Regular security reviews and monitoring of the platform infrastructure.
• Secure data storage with access logging to detect and investigate any unauthorised access attempts.

While Jaya7 takes data security seriously and invests in appropriate protections, no online system can guarantee absolute security. Players are encouraged to use strong, unique passwords for their Jaya7 accounts and to contact support immediately if they suspect any unauthorised access to their account.

In the event of a data breach that is likely to result in a risk to players' rights or interests, Jaya7 will take prompt action to contain the breach and will notify affected players as required by applicable law.

The Jaya7 platform is strictly for adults aged 18 and above. Jaya7 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use the Jaya7 platform.

If Jaya7 becomes aware that personal data has been collected from a person under 18, the account will be closed immediately and the data deleted or returned to the payment source where technically possible. If you believe that a minor has registered on Jaya7, please contact the support team immediately so the matter can be investigated and resolved.

Age verification is a core part of the Jaya7 registration and ongoing compliance process. Jaya7 may request proof of age at any point and will act on any information suggesting that an account holder is underage.

Jaya7 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how your data is used, Jaya7 will make reasonable efforts to notify registered players via their registered contact number or through a notice on the platform. Your continued use of Jaya7 after a policy update constitutes acceptance of the revised policy.

Jaya7 recommends reviewing this Privacy Policy periodically. If you disagree with any changes, you should stop using the platform and contact support to discuss your options, including account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or how Jaya7 handles your personal data, please get in touch with the support team. We are available 24 hours a day, 7 days a week, and will respond to all privacy-related enquiries promptly.

You can reach the Jaya7 privacy and support team through the live chat feature on the platform or by emailing [email protected]. When submitting a data access or deletion request, please include your registered mobile number and account details so we can verify your identity and process your request efficiently.